Guide to Advertising: Customer Behavior

The following guide to advertising was written by Thomas Smith in 1885, and with today’s short attention spans and desire for instant gratification, I believe it’s even more relevant now. In the coming year I’ll be referencing this guide a lot, so I thought I would give it its own space at Marketing Creativity.

• The first time people look at any given ad, they don’t even see it.
• The second time, they don’t notice it.
• The third time, they are aware that it is there.
• The fourth time, they have a fleeting sense that they’ve seen it somewhere before.
• The fifth time, they actually read the ad.
• The sixth time, they thumb their nose at it.
• The seventh time, they start to get a little irritated with it.
• The eight time, they start to think ‘Here’s that confounded ad again.’
• The ninth time, they start to wonder if they’re missing out on something.
• The tenth time, they ask their friends and neighbors if they’ve tried it.
• The eleventh time, they wonder how the company is paying for all these ads.
• The twelfth time, they start to think that it must be a good product.
• The thirteenth time, they start to feel the product has value.
• The fourteenth time, they start to remember wanting a product exactly like this for a long time.
• The fifteenth time, they start to yearn for it because they can’t afford to buy it.
• The sixteenth time, they accept the fact that they will buy it sometime in the future.
• The seventeenth time, they make a note to buy the product.
• The eighteenth time, they curse their poverty for not allowing them to buy this terrific product.
• The nineteenth time, they count their money very carefully.
• The twentieth time prospects see the ad, they buy what is offering.

Does this change the way you look at your approach to advertising?